Proponent Technologies offers the best network support service in India. Apart from setting up systems, our network supporting engineers also monitor and maintain computer systems. This may include troubleshooting wide area networks, servers and routers, local area networks, and switches. Additionally, these professionals may install or upgrade software and hardware.
At Proponent Technology our network support engineer focuses on the maintenance of an existing corporate network, either as part of the organization's internal IT support team or as technical support staff of a third-party network technology provider. Our Network support may extend from testing and troubleshooting problems to regular maintenance.
Our Engineers take the ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams. This includes resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. We also use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, we contact clients via phone and/or provide clear, written instructions and technical manuals.
The Major Responsibilities of our network support engineer includes:
Research and identify solutions to software and hardware issues.
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Ask customers targeted questions to quickly understand the root of the problem
Proponent Technologies focuses on the maintenance of an existing corporate network, either as part of the organization's internal IT support team or as technical support staff of a third-party network technology provider. Network support may extend from testing and troubleshooting problems to regular maintenance. Overall our Technical Support Engineer to provides enterprise-level assistance to our customers. We diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.